#1
[PLEASE READ POSTS 2,3 and 4 for more Information / screenshots]

URL to a copy of the Save Game that is Crashing Mass Effect 2:  http://www.megaupload.com/?d=L22DACPM

----
Dear Bioware,

As per topic errors causing my game to crash:
Unhandled exception at 0x774615ee in MassEffect2.exe: 0xC0000005: Access violation reading location 0x00000000.
Unhandled exception at 0x774615ee in MassEffect2.exe: 0x00000000: The operation completed successfully.

And the action at that memory address:

774615EE  add         esp,4 

Completely stuck, beaten this mission about 15 times now and every time I get to the post mission summary and click the EXIT button at the bottom right the game crashes.

My Rig:

Windows 7 Ultimate - 64-bit
GeForce 560 Ti
16GB DDR3-PC1600
Intel i7-2600K 3.4GHz
Intel 510 SSD
ASUS XONAR DX PCI-e Sound Card
ASUS Sabertooth P67 Motherboard

I have tried the nVidia 266.66 drivers, 267.26 beta and 270.51 beta drivers, no change.

I have also played through the mission with audio disabled from the Mass Effect Config setup (Audio: Off), no change either.

MassEffect2.exe v1.02
MassEffect2Launcher v1.01
MassEffectConfig v1.03

This version of Mass Effect is the EADM version provided by the me2offer promotion (order Dragon Age 2 and get ME2 for free).

I just bought all the DLC's for ME2 as the Promotion hooked me, I am very upset that this crash has stopped me dead in my tracks.

If there is any other information I can provide please let me know.

UPDATE -  had a look at the unreal-v3607.dmp file and I see the following:



Dump Summary

------------

Dump File:    unreal-v3607-2011.04.15-00.56.51.dmp :
C:\\Users\\bzzt\\Documents\\BioWare\\Mass Effect
2\\BIOGame\\Logs\\unreal-v3607-2011.04.15-00.56.51.dmp

Last Write Time:    4/15/2011 1:04:14 AM

Process Name:    MassEffect2.exe : C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\MassEffect2.exe

Process Architecture:    x86

Exception Code:    0xC0000005

Exception Information:    The thread tried to read from or write to a
virtual address for which it does not have the appropriate access.

Heap Information:    Not Present



System Information

------------------

OS Version:    6.1.7601

CLR Version(s):   



Modules

-------

Module Name    Module Path    Module Version

-----------    -----------    --------------

MassEffect2.exe    C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\MassEffect2.exe    1.2.1604.0
ntdll.dll    C:\\Windows\\SysWOW64\\ntdll.dll    6.1.7601.17514
kernel32.dll    C:\\Windows\\SysWOW64\\kernel32.dll    6.1.7601.17514
KERNELBASE.dll    C:\\Windows\\SysWOW64\\KERNELBASE.dll    6.1.7601.17514
user32.dll    C:\\Windows\\SysWOW64\\user32.dll    6.1.7601.17514
gdi32.dll    C:\\Windows\\SysWOW64\\gdi32.dll    6.1.7601.17514
lpk.dll    C:\\Windows\\SysWOW64\\lpk.dll    6.1.7600.16385
usp10.dll    C:\\Windows\\SysWOW64\\usp10.dll    1.626.7601.17514
msvcrt.dll    C:\\Windows\\SysWOW64\\msvcrt.dll    7.0.7600.16385
advapi32.dll    C:\\Windows\\SysWOW64\\advapi32.dll    6.1.7601.17514
sechost.dll    C:\\Windows\\SysWOW64\\sechost.dll    6.1.7600.16385
rpcrt4.dll    C:\\Windows\\SysWOW64\\rpcrt4.dll    6.1.7601.17514
sspicli.dll    C:\\Windows\\SysWOW64\\sspicli.dll    6.1.7601.17514
CRYPTBASE.dll    C:\\Windows\\SysWOW64\\CRYPTBASE.dll    6.1.7600.16385
apphelp.dll    C:\\Windows\\System32\\apphelp.dll    6.1.7601.17514
AcLayers.dll    C:\\Windows\\AppPatch\\AcLayers.dll    6.1.7601.17514
shell32.dll    C:\\Windows\\SysWOW64\\shell32.dll    6.1.7601.17514
shlwapi.dll    C:\\Windows\\SysWOW64\\shlwapi.dll    6.1.7601.17514
ole32.dll    C:\\Windows\\SysWOW64\\ole32.dll    6.1.7601.17514
oleaut32.dll    C:\\Windows\\SysWOW64\\oleaut32.dll    6.1.7601.17514
userenv.dll    C:\\Windows\\System32\\userenv.dll    6.1.7601.17514
profapi.dll    C:\\Windows\\System32\\profapi.dll    6.1.7600.16385
winspool.drv    C:\\Windows\\System32\\winspool.drv    6.1.7601.17514
mpr.dll    C:\\Windows\\System32\\mpr.dll    6.1.7600.16385
AcGenral.dll    C:\\Windows\\AppPatch\\AcGenral.dll    6.1.7601.17514
uxtheme.dll    C:\\Windows\\System32\\uxtheme.dll    6.1.7600.16385
winmm.dll    C:\\Windows\\System32\\winmm.dll    6.1.7601.17514
samcli.dll    C:\\Windows\\System32\\samcli.dll    6.1.7601.17514
msacm32.dll    C:\\Windows\\System32\\msacm32.dll    6.1.7600.16385
version.dll    C:\\Windows\\System32\\version.dll    6.1.7600.16385
sfc.dll    C:\\Windows\\System32\\sfc.dll    6.1.7600.16385
sfc_os.dll    C:\\Windows\\System32\\sfc_os.dll    6.1.7600.16385
dwmapi.dll    C:\\Windows\\System32\\dwmapi.dll    6.1.7600.16385
setupapi.dll    C:\\Windows\\SysWOW64\\setupapi.dll    6.1.7601.17514
cfgmgr32.dll    C:\\Windows\\SysWOW64\\cfgmgr32.dll    6.1.7601.17514
devobj.dll    C:\\Windows\\SysWOW64\\devobj.dll    6.1.7600.16385
urlmon.dll    C:\\Windows\\SysWOW64\\urlmon.dll    9.0.8112.16421
iertutil.dll    C:\\Windows\\SysWOW64\\iertutil.dll    9.0.8112.16421
wininet.dll    C:\\Windows\\SysWOW64\\wininet.dll    9.0.8112.16421
normaliz.dll    C:\\Windows\\SysWOW64\\normaliz.dll    6.1.7600.16385
AcXtrnal.dll    C:\\Windows\\AppPatch\\AcXtrnal.dll    6.1.7600.16385
shunimpl.dll    C:\\Windows\\System32\\shunimpl.dll    6.1.7601.17514
SortWindows6Compat.dll    C:\\Windows\\System32\\SortWindows6Compat.dll    6.1.7600.16385
imm32.dll    C:\\Windows\\System32\\imm32.dll    6.1.7601.17514
msctf.dll    C:\\Windows\\SysWOW64\\msctf.dll    6.1.7600.16385
awc.dll    C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\awc.dll    2.2.0.62
clbcatq.dll    C:\\Windows\\SysWOW64\\clbcatq.dll    2001.12.8530.16385
cryptsp.dll    C:\\Windows\\System32\\cryptsp.dll    6.1.7600.16385
rsaenh.dll    C:\\Windows\\System32\\rsaenh.dll    6.1.7600.16385
RpcRtRemote.dll    C:\\Windows\\System32\\RpcRtRemote.dll    6.1.7601.17514
EACore.dll    C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\EACore.dll    2.2.0.62
ws2_32.dll    C:\\Windows\\SysWOW64\\ws2_32.dll    6.1.7601.17514
nsi.dll    C:\\Windows\\SysWOW64\\nsi.dll    6.1.7600.16385
winhttp.dll    C:\\Windows\\System32\\winhttp.dll    6.1.7601.17514
webio.dll    C:\\Windows\\System32\\webio.dll    6.1.7601.17514
wtsapi32.dll    C:\\Windows\\System32\\wtsapi32.dll    6.1.7601.17514
winsta.dll    C:\\Windows\\System32\\winsta.dll    6.1.7601.17514
d3dx10_39.dll    C:\\Windows\\System32\\d3dx10_39.dll    9.24.949.2307
d3d9.dll    C:\\Windows\\System32\\d3d9.dll    6.1.7601.17514
d3d8thk.dll    C:\\Windows\\System32\\d3d8thk.dll    6.1.7600.16385
dinput8.dll    C:\\Windows\\System32\\dinput8.dll    6.1.7600.16385
XINPUT1_3.dll    C:\\Windows\\System32\\XINPUT1_3.dll    9.18.944.0
nvtt.dll    C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\nvtt.dll    2.0.3.0
cudart.dll    C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\cudart.dll    0.0.0.0

msvcp80.dll   
C:\\Windows\\winsxs\\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.5592_none_d09196c24426e2d4\\msvcp80.dll   
8.0.50727.5592

msvcr80.dll   
C:\\Windows\\winsxs\\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.5592_none_d09196c24426e2d4\\msvcr80.dll   
8.0.50727.5592

wsock32.dll    C:\\Windows\\System32\\wsock32.dll    6.1.7600.16385
dbghelp.dll    C:\\Windows\\System32\\dbghelp.dll    6.1.7601.17514
D3DX9_39.dll    C:\\Windows\\System32\\D3DX9_39.dll    9.24.949.2307
binkw32.dll    C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\binkw32.dll    1.9.5.0
NxCooking.dll    C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\NxCooking.dll    2.8.0.7
PhysXExtensions.dll    C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\PhysXExtensions.dll    0.0.0.0
umbra.dll    C:\\Program Files (x86)\\Electronic Arts\\Mass Effect™ 2\\Binaries\\umbra.dll    1.4.1.0
crypt32.dll    C:\\Windows\\SysWOW64\\crypt32.dll    6.1.7601.17514
msasn1.dll    C:\\Windows\\SysWOW64\\msasn1.dll    6.1.7601.17514
IPHLPAPI.DLL    C:\\Windows\\System32\\IPHLPAPI.DLL    6.1.7601.17514
winnsi.dll    C:\\Windows\\System32\\winnsi.dll    6.1.7600.16385
powrprof.dll    C:\\Windows\\System32\\powrprof.dll    6.1.7600.16385
Faultrep.dll    C:\\Windows\\System32\\Faultrep.dll    6.1.7601.17514
netapi32.dll    C:\\Windows\\System32\\netapi32.dll    6.1.7601.17514
netutils.dll    C:\\Windows\\System32\\netutils.dll    6.1.7601.17514
srvcli.dll    C:\\Windows\\System32\\srvcli.dll    6.1.7601.17514
wkscli.dll    C:\\Windows\\System32\\wkscli.dll    6.1.7601.17514
HsSrv.dll    C:\\Windows\\SysWOW64\\HsSrv.dll    1.0.10.917
dsound.dll    C:\\Windows\\SysWOW64\\dsound.dll    6.1.7600.16385
samlib.dll    C:\\Windows\\System32\\samlib.dll    6.1.7600.16385
nvd3dum.dll    C:\\Windows\\System32\\nvd3dum.dll    8.17.12.7051
PhysXLoader.dll    C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Common\\PhysXLoader.dll    2.8.3.37
dhcpcsvc.dll    C:\\Windows\\System32\\dhcpcsvc.dll    6.1.7600.16385
PhysXCooking.dll    C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Engine\\v2.8.0\\PhysXCooking.dll    2.8.0.39
PhysXCore.dll    C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Engine\\v2.8.0\\PhysXCore.dll    2.8.0.39
cudart32_30_9.dll    C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Common\\cudart32_30_9.dll    6.14.11.3000
nvcuda.dll    C:\\Windows\\System32\\nvcuda.dll    8.17.12.7051
nvapi.dll    C:\\Windows\\System32\\nvapi.dll    8.17.12.7051
wintrust.dll    C:\\Windows\\SysWOW64\\wintrust.dll    6.1.7601.17514
MMDevAPI.dll    C:\\Windows\\System32\\MMDevAPI.dll    6.1.7601.17514
propsys.dll    C:\\Windows\\System32\\propsys.dll    7.0.7601.17514
wdmaud.drv    C:\\Windows\\System32\\wdmaud.drv    6.1.7601.17514
ksuser.dll    C:\\Windows\\System32\\ksuser.dll    6.1.7600.16385
avrt.dll    C:\\Windows\\System32\\avrt.dll    6.1.7600.16385
AudioSes.dll    C:\\Windows\\System32\\AudioSes.dll    6.1.7601.17514
msacm32.drv    C:\\Windows\\System32\\msacm32.drv    6.1.7600.16385
midimap.dll    C:\\Windows\\System32\\midimap.dll    6.1.7600.16385
nost_FSH.dll    C:\\Program Files (x86)\\Belkin\\Nostromo\\nost_FSH.dll    3.1.0.818
hid.dll    C:\\Windows\\System32\\hid.dll    6.1.7600.16385
wbemprox.dll    C:\\Windows\\System32\\wbem\\wbemprox.dll    6.1.7600.16385
wbemcomn.dll    C:\\Windows\\System32\\wbemcomn.dll    6.1.7601.17514
wbemsvc.dll    C:\\Windows\\System32\\wbem\\wbemsvc.dll    6.1.7600.16385
fastprox.dll    C:\\Windows\\System32\\wbem\\fastprox.dll    6.1.7601.17514
ntdsapi.dll    C:\\Windows\\System32\\ntdsapi.dll    6.1.7600.16385
secur32.dll    C:\\Windows\\System32\\secur32.dll    6.1.7601.17514

comctl32.dll   
C:\\Windows\\winsxs\\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\\comctl32.dll   
6.10.7601.17514

dnsapi.dll    C:\\Windows\\System32\\dnsapi.dll    6.1.7601.17570
rasapi32.dll    C:\\Windows\\System32\\rasapi32.dll    6.1.7600.16385
rasman.dll    C:\\Windows\\System32\\rasman.dll    6.1.7600.16385
rtutils.dll    C:\\Windows\\System32\\rtutils.dll    6.1.7601.17514
SensApi.dll    C:\\Windows\\System32\\SensApi.dll    6.1.7600.16385
xefoki.dll    C:\\Windows\\System32\\xefoki.dll    0.0.0.0
mswsock.dll    C:\\Windows\\System32\\mswsock.dll    6.1.7601.17514
WSHTCPIP.DLL    C:\\Windows\\System32\\WSHTCPIP.DLL    6.1.7600.16385
nlaapi.dll    C:\\Windows\\System32\\nlaapi.dll    6.1.7601.17514
NapiNSP.dll    C:\\Windows\\System32\\NapiNSP.dll    6.1.7600.16385
pnrpnsp.dll    C:\\Windows\\System32\\pnrpnsp.dll    6.1.7600.16385
WLIDNSP.DLL    C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\Windows Live\\WLIDNSP.DLL    7.250.4225.0
psapi.dll    C:\\Windows\\SysWOW64\\psapi.dll    6.1.7600.16385
winrnr.dll    C:\\Windows\\System32\\winrnr.dll    6.1.7600.16385
FWPUCLNT.DLL    C:\\Windows\\System32\\FWPUCLNT.DLL    6.1.7601.17514
rasadhlp.dll    C:\\Windows\\System32\\rasadhlp.dll    6.1.7600.16385
netbios.dll    C:\\Windows\\System32\\netbios.dll    6.1.7600.16385

Edited by Diego Vargas, 15 April 2011 - 07:46 PM.

#2
An update from EA technical support:

Please note the suggestion from the Senior Technical Support did not resolve the issue as I suspected.

I am completely stuck here Bioware please help, the EA people just dont seem to know how to resolve this.


Chat Transcript Jeffrey B via Chat 04/15/2011 08:49 AM
'Shane' has joined the chat.
User: Hello I am having a repeatable crash while playing DLC content for Mass Effect 2 on the PC
User: Can you open this URL: http://social.biowar...6/index/7085126
User: it has a detailed explanation of whats going on
Shane: Hello,
Shane: In order to assist you further, I will need to escalate your issue to our Tier 2 chat support team. This may take a few moments as the agent reviews the incident history to better assist you.
User: ok thanks
'Shane' disconnected ('Transferred to Queue').
Hi, my name is Jeffrey B. How may I help you?
2300445519: Hello
Jeffrey B: Please give me a moment while I review the Chat Log so that I can understand exactly what the issue you are having is today and the troubleshooting steps that have already been done. Your time is very valuable to me and I do not want to waste it by doing troubleshooting steps we have already followed through with.
2300445519: Ok
2300445519: So what do you think?
2300445519: The problem is one of the products I purchased is crashing inexplicably
Jeffrey B: I understand the issue. Have you tried to redownload Kasumi - Stolen Memory and reinstall it?
2300445519: No.
Jeffrey B: Try that.
2300445519: Yes I can try that, however on the auspice that downloading another 1gb+ file will do nothing other then increase my internet usage bill. Based on the url I posted with the details of my problem can you offer any other insight as to potential problems?
Jeffrey B: Honesty, the error looks as if it is a corrupt download or installation. As a Mass Effect 2 gamer myself, I have experienced this. The resolution for me was to redownload the DLC .exe file and reinstall it.
2300445519: How do I uninstall an installed DLC ?
2300445519: is it just a straight overwrite ?
Jeffrey B: You can overwrite it and it should correct the corruption.
2300445519: One thing I have read on google is several people talking about clearing their shader cache. Is that relevant to mass effect 2 ?
Jeffrey B: No.
Jeffrey B: Great. I would recommend redownloading and reinstalling the content directly from the website then.
2300445519: Alright, if that does not work what is my next step
Jeffrey B: What anti-virus programs do you have installed?
2300445519: None at the moment, this is a clean install from 2 days ago.
Jeffrey B: The only other thing I could suggest is clean booting the PC, disabling the UAC and running as an administrator. Let me get those steps.
2300445519: I am running with UAC disabled and the process is set to run as an administrator
Jeffrey B: Then redownload, reinstall and clean boot would be my suggestion.
2300445519: Alright, can I get a reference number for this ticket should I need to re-open it.
Jeffrey B: I will send you an email with the transcript of this chat and the reference number. The system we use does not generate a reference number until the chat closes. Your CHat ID is 548551.
2300445519: Alright, thanks for your help.
Jeffrey B: For sure. Is there anything else I can assist you with today?
2300445519: No that seems to be it.
Jeffrey B: Great, well thanks for chatting with me and I was glad I was able to help you. You should be getting a survey in your e-mail for our chat and if you could fill that out it would be great. I will also be sending you an e-mail with the chat log in it. Have a great day! You can go ahead and press the Disconnect button to disconnect the chat. :)
2300445519: ok thanks
'2300445519' disconnected ('Concluded by End-user').


#3
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Edited by Diego Vargas, 15 April 2011 - 06:34 PM.

#4
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Edited by Diego Vargas, 15 April 2011 - 06:44 PM.

#5
I have the very same problem ... I don't think that EA/Bioware cares whether it is fixed/resolved
#6
mroldgamer - mroldgamer@bellsouth.net Glynn Theg Knoxville TN
#7
There is no Bioware or EA oversight here. After the first patch, even the rare interaction between anyone from Bioware and the users ended. You want anything official in the way of tech assistance, you go to EA Help.

" Mass Effect 2 PC Technical Support (Spoilers Warning).  This forum is for fans and owners of Mass Effect 2 on the PC to assist each other with technical questions. Official game support is provided by Electronic Arts[b][/b], but fans are encouraged to try to assist each other here[/i]. "

It is always a lousy idea to post any kind of eMail address anywhere public, where the SPAM Spider robots can harvest it.

Edited by Gorath Alpha, 17 March 2012 - 06:25 PM.

#8
Having the same issue. Crashing after hitting Exit on the mission summary. Anyone got a fix yet?

EDIT: The issue has been SOLVED. For some reason I can't post a new reply about it, so I'm editing this one. Hopefully people see it.

All you need to do is add -nomoviestartup to the end of the Target field in your ME2.exe shortcut. Make sure it's not the launcher shortcut, just the one straight to the executable for the game. Also remember to remove it when you finish the mission as it removes more than just the intro cinematics. It gets rid of some in game cinematics.

Edited by Wraithion, 15 November 2012 - 02:40 PM.

#9
There's just so very few visitors any more, you are unlikely to get an answer here. Try EA Help, the official Tech Support.